Complaints Policy
Complaints Policy
Last Updated: November 3, 2026
Lotus Love Light is committed to providing a safe, lawful, and responsible adult entertainment service. We take all complaints seriously, particularly those concerning potentially illegal, unauthorized, non-consensual, or otherwise prohibited content.
This policy explains how complaints are submitted, investigated, resolved, and appealed.
1. Submitting a Complaint
Anyone may submit a complaint regarding content available through Lotus Love Light.
Complaints may include concerns about:
-
Content that violates applicable laws or regulations.
-
Content involving prohibited sexual activities or exploitation.
-
Content allegedly depicting or representing an actual person without their consent.
-
Unauthorized use of copyrighted or otherwise protected material.
-
Content that violates our Terms & Conditions.
-
Other concerns regarding our products or website.
To submit a complaint, contact:
Email: keilight@outlook.com
Subject: Content Complaint
Please include the product name or website URL, a description of your concern, and any relevant information that may assist our investigation.
No purchase or customer account is required to submit a complaint.
2. Complaint Review and Resolution
All reported complaints will be reviewed, investigated, and resolved within five (5) business days of receipt.
Our complaint resolution process includes:
-
Reviewing the complaint and identifying the content or issue being reported.
-
Investigating whether the content violates applicable laws, payment network requirements, or our Terms & Conditions.
-
Taking appropriate corrective action, including removing content when necessary.
-
Informing the complainant of the outcome and any action taken, when contact information is available.
If content is determined to be illegal, it will be removed immediately upon identification, without waiting for the five-business-day resolution period.
Where required by law or appropriate to the circumstances, suspected illegal activity will also be reported to the relevant authorities.
3. Content Removal Policy
Lotus Love Light accepts requests to remove content that may be illegal, unauthorized, non-consensual, or otherwise in violation of our policies.
Content removal requests may be submitted to:
Subject: Content Removal Request
Please identify the content in question and explain the reason for requesting its removal.
We will investigate the request and determine whether the content should be removed.
If our investigation establishes that content is illegal or violates our Terms & Conditions, it will be removed immediately.
Any individual who believes they are depicted or identifiable in content without valid consent may request its removal.
If appropriate consent cannot be established, or if the individual demonstrates that consent is legally invalid under applicable law, the content will be removed immediately.
These procedures apply to all content distributed or displayed through our website, including audio files, product descriptions, promotional materials, and illustrations.
3A. Copyright Infringement and DMCA Policy
Lotus Love Light respects the intellectual property rights of others and prohibits the unauthorized use or distribution of copyrighted materials.
Anyone who believes that material available through our website infringes their copyright may submit a removal request.
Email: keilight@outlook.com
Subject: DMCA Copyright Complaint
Please include the following information:
-
Your name and contact information.
-
Identification of the copyrighted work you believe has been infringed.
-
The URL or product name identifying the allegedly infringing material on our website.
-
A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its representative, or applicable law.
-
A statement that the information provided is accurate and that, under penalty of perjury, you are the copyright owner or authorized to act on the owner's behalf.
-
Your physical or electronic signature.
We will promptly investigate copyright complaints and take appropriate action, including removing or disabling access to infringing material.
Our standard complaint resolution period is five (5) business days.
Disputes and Counter-Notifications
If material is removed as a result of a mistake or misidentification, the affected party may contact us to request reconsideration.
Where applicable, formal DMCA counter-notifications and any subsequent restoration of material will be handled in accordance with 17 U.S.C. § 512.
Shopify may also process copyright infringement notices through its own established DMCA procedures.
4. Appeals Process
Any person who disagrees with a decision regarding a content removal request may submit an appeal by contacting:
Subject: Content Removal Appeal
The appeal should identify the original complaint and explain the reason for disputing the decision.
We will review the appeal and any additional information provided.
If a disagreement remains concerning whether an individual's consent to appear in content is legally valid, the disagreement will be resolved by an independent, neutral dispute-resolution body at the merchant's expense.
Lotus Love Light will cover the costs of this independent review.
The appeals process will not delay the immediate removal of content when valid consent cannot be established or when the content is determined to be illegal.
5. Recordkeeping and Compliance
Lotus Love Light maintains records of complaints and content removal requests, including the nature of the complaint, the review conducted, the resolution, and any corrective actions taken.
Relevant information may be provided to our acquiring bank, payment processors, or appropriate authorities when required for compliance or legal purposes.
6. Contact Information
Lotus Love Light
Operated by Mark A Borchelt, DBA GB Creative Works
5807 Burnhill Drive
Austin, Texas 78745
United States
Email: keilight@outlook.com
Phone: 301 535 1671
Website: www.lotuslovelight.com